PAYMENT TYPES:
APEX accepts all major debit and credit card payments.
ORDER CONFIRMATION:
You will receive an email to confirm that your order has gone into production. You may pay by bank transfer, cheque, or card.
SERVICE DELIVERY:
Every care has been taken to ensure that the descriptions and specifications of APEX products are correct. The colours shown on designs are a very close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.
PRICES:
CANCELLATION/REFUND POLICY:
APEX is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us upon receipt.
Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.
WARRANTY:
Your Apex garment comes with a one year manufacturing defect warranty. Apex, reserve the right to repair the garment, or if garment cannot be repaired remake the garment. Refunds will not be given. Apex reserves the right to reject a warranty claim if the garment was not used as intended or correct care of the garment was not taken. If you have a warranty issue please contact us immediately for review.
CANCELLATIONS:
Once the order has been placed and paid for customers cannot cancel or refuse delivery.
Once artwork has begun, any artwork deposit paid will not be refunded.
SERVICE DELIVERY POLICY:
We ship with either Royal Mail overland or by air DHL / TNT / FedEx. We delivery directly from our production facility to your address. You must supply us with a correct address and contact details for delivery courier. We do not accept responsibility for any goods lost or delayed in transit. We will however do everything we can to make sure you get your goods on time.
DELIVERY DELAYS:
APEX uses various companies to freight your order. We have no control over them or their ability to deliver in a timely manner. Once your order has left our factory we can no longer control the delivery date and delays may be experienced by any courier for various reasons. APEX are not responsible for lost damaged or delayed orders.
RETURN OF SAMPLES:
Samples must be returned before an order can be processed, (deposit to cover the value of the kit taken and refunded on their agreed date return, otherwise a 20% fee will be taken from the deposit if they are returned late without agreement). Sample Kit unreturned will be added to the invoice for the overall order.
